What families are saying
We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.
Rosegate receives predominantly positive reviews for its welcoming atmosphere, compassionate staff, cleanliness, attractive grounds, and broad range of services. Residents and families frequently describe the community as feeling like home, with staff members who are friendly, responsive, and attentive. Many reviewers praise the food, restaurant-style dining, varied activities, transportation, exercise programs, religious services, salons, therapy, and outdoor spaces. The campus offers independent living, assisted living, memory care, garden homes, and rehabilitation, allowing residents to transition between levels of care. Families especially appreciate frequent communication, help during move-ins, personalized attention, and staff efforts to make transitions easier. Apartments and cottages are often described as spacious, comfortable, well maintained, and reasonably priced relative to comparable options, though some reviewers found costs high.
Several reviewers had particularly positive experiences with admissions and tours, highlighting helpful representatives and smooth, expedited moves. Long-term families report satisfaction with care, medication management, housekeeping, activities, and quality of life.
However, negative feedback raises significant concerns. Some reviewers describe understaffing, neglect, poor communication, inadequate care for advanced dementia, overmedication, dehydration, malnutrition, and serious health deterioration. One family strongly distinguishes the rehabilitation facility from the assisted living community, praising assisted living while criticizing rehab management and sensitivity. Other complaints involve an unfriendly or uninformed front desk, delayed maintenance, outdated appliances, small rooms, limited activities, odors, an older or institutional feel, expensive fees, and poor food in rehabilitation. There is also an allegation of theft and concern about patient safety. Overall, Rosegate is widely viewed as attractive, active, and caring, but experiences appear to vary considerably by building, department, staffing, and level of care.