Brian
July 2026
The community tours well. Living there is a different story. My father has lived at Atria North Point for 4 years. During that time, his rent increased 38% while services have steadily declined. The tipping point came when I found my 83-year-old father, who has Parkinson's, with significant dried blood on his face, it went unnoticed by staff all morning until my dad mentioned it, they changed the sheets, told him to "be careful," and moved on. My concern was never how the injury happened, it was the lack of assessment, documentation, or follow-up once staff knew about it. Other ongoing issues include a drain fly infestation in his apartment for over 2 years, declining housekeeping, staffing shortages, difficulty locating nursing staff, and activities that often amount to TV or bingo. The AL side has only one elevator. When it breaks down, mobility-impaired residents are effectively trapped on their floor unless they can navigate stairs. That's a safety concern, not an inconvenience.
