What families are saying
We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.
Cedar Crest Alzheimer’s Special Care Center receives predominantly positive reviews for its compassionate, attentive staff and welcoming, home-like environment. Families frequently praise caregivers and directors for treating residents like family, providing reassurance, and supporting relatives as well as residents. Several reviewers mention long-tenured employees, strong relationships, personalized attention, and staff who encourage residents to remain active and functionally independent. Activities include music, exercise, arts and crafts, outings, word searches, and other individualized interests. The facility is often described as clean, attractive, secure, and well maintained, with courtyards, gardens, fireplaces, multiple dining and activity areas, salons, libraries, and comfortable visiting spaces. Reviewers also appreciate 24/7 nursing, on-site medical support, good food, housekeeping, laundry services, and effective assistance with respite admissions. Many families report that their loved ones appear safe, comfortable, engaged, and happy, and they would recommend Cedar Crest.
However, a significant group of reviews raises serious concerns about management, staffing, communication, and consistency of care, particularly during COVID-19. Complaints include frequent staff turnover, understaffing, poor infection-control planning, malfunctioning phone systems, inadequate notification after falls, unexplained injuries, missed meals, and chaotic quarantine conditions. Some families felt residents were neglected or merely supervised rather than meaningfully cared for. Others reported difficulty identifying responsible managers, insufficient family outreach, and unprofessional or hostile behavior from certain employees. The building is also described by some visitors as older, dark, large, or confusing, with occasional odors and a need for updating. Overall, reviews suggest a facility with caring individual staff and appealing amenities, but whose experience may vary considerably depending on staffing levels, management, and the time period.