What families are saying
We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.
Reviews of Bickford of Saginaw Township are generally positive, emphasizing its home-like atmosphere, cleanliness, attractive design, and welcoming environment. Families frequently praise the staff and leadership, especially Executive Director Mel, as well as team members such as Hailey, Olivia, Alana, and Melissa. Many reviewers describe employees as compassionate, professional, responsive, and dedicated to treating residents like family. Families also appreciate regular communication, assistance during the move-in process, and staff efforts to involve residents in activities.
The community is often described as bright, cozy, spacious, and well organized, with comfortable rooms, kitchenettes, attractive common areas, an enclosed courtyard, salon, theater, activity spaces, and transportation services. Reviewers highlight homemade or high-quality food, frequent social events, music, crafts, exercise, religious services, entertainment, and family gatherings. Several families report feeling reassured about their loved ones’ safety and care, particularly in assisted living and memory care.
However, the reviews also include serious criticisms. Some former families allege neglect, including missed or incorrect medications, inadequate hygiene, dirty rooms and bathrooms, poor laundry service, insufficient staffing, lack of accountability, and delayed responses to concerns. One reviewer reported difficulty locating staff during a resident fall, while another criticized CPR preparedness. Other complaints involve billing errors, automatic withdrawals, undisclosed or unexpected fees, high costs, and cold food for residents who do not attend meals. A few reviewers describe poor management, overworked employees, an unclean kitchen, and concerns about resident and staff safety.
Overall, Bickford receives strong praise for its appearance, activities, food, leadership, and caring employees, but experiences appear inconsistent. Prospective families should tour carefully, ask detailed questions about staffing, medication management, housekeeping, billing, and added fees, and seek recent references.