Concerned
July 2025
No emergency protocol in place for after hours. Maintenance is a huge letdown. They don’t care about their Senior Citizens with expensive maintenance issues like Sewer smells inside cottage. Issue has been going on for 2 years. Finally they figured out the sewer pipe has come out of alignment because the ground shifted, as it often does in this area of Texas, and stopped up because of toilet paper being unable to flow through the pipe and stacks up until it is barely draining. Their idea of fixing the problem is for the resident, who is 95 years old to put her soiled toilet paper in the trash can and not to be flushed down the toilet so it can’t clog up their broken pipe. WHAT, this is America, not some third world country. She was informed that if toilet paper stopped up the broken pipe again then she would have to pay for the repairs. WHAT, that’s not right. They have to respect normal wear and tear. It is normal to flush soiled toilet paper. Also, there is sewer smells inside cottage
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