Pamela
November 2023
Although our father received good care due the week, the weekends were sorely lacking staff to meet residents needs. Once my father had to have his leg amputated, we were told Heartis Mid-Cities could not meet his needs. He was hospitalized on June 28th and never returned to Heartis. The family moved all his belongings out on August 28. As per Heartis guidelines once a resident has been gone 20 consecutive days a refund will be issued. As of today we are still waiting on a refund. Phone calls are never returned and there does not seem to be anyone of authority to contact. Heartis Mid-Cities has been a heartbreaking experience.
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