Mike
December 2025
My Mom lived in the Morada Lake Arlington Memory Care for 5 months. It was a terrible experience. Supposedly the care staff are trained to help redirect residents with dementia, the only redirection I saw was abrupt, verbal commands and/or physically using force. Many care staff came across that they didn't even like their jobs, so the level of care and respect to the residents was unacceptable in my opinion. When I complained to the Director all it did was get the care staff I complained about mad at me. Those staff members never spoke to me again during my visits. It was very stressful to visit my mom with that type of attitude. Poor coordination between work shifts. Day shift didn't know how things went during the night and the same was true for the night shift. The Director said they coordinate, I didn't see positive results. The things I was told during the initial visit and tour about snacks, activities, experience of staff, and the level of care my mom would get didn't turn out.
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