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Willow Towers

355 Pelham Road, New Rochelle, NY 10805 ·

  • Assisted Living
9.8Community score(1 review)Write a review

For pricing and availability(855) 866-7661
For residents and staff(914) 636-6565

Page info provided by: Sharon S. · Last updated Jul 24, 2026

About Willow Towers

Willow Towers is an Assisted Living community in the New Rochelle area. Estimated costs for this community start at $7,100/mo, which is higher than the cost of care in the New Rochelle area of $6,508/mo.

Live life to the fullest at Willow Towers, our award-winning assisted living and memory care residence located on the United Hebrew’s campus of comprehensive care in New Rochelle, New York. The Care You Need To Age Gracefully In Place You can enjoy a vibrant lifestyle and gracious living with supportive care at Willow Towers, our elegant assisted living pavilion on United Hebrew’s campus of comprehensive care in New Rochelle, New York. We’re warm and welcoming, which is why our residents feels right at home. They benefit from daily support that helps maintain their independence as long as possible. Willow Towers is licensed by the New York State Department of Health as an Assisted Living Residence with dual certifications: Enhanced Assisted Living Residence (EALR) for people with extra health needs, and a Special Needs Assisted Living Residence (SNALR) for persons living with dementia. That means that our residents may live at Willow Towers for a long time after they arrive, because of the full spectrum of clinical support we offer to meet their changing healthcare needs. Nationally Recognized Quality Care Provides Peace of Mind You’ll have peace of mind knowing that the supportive care provided at Willow Towers not only reflects our own high standards of care and service, it also has received national recognition for its excellence. What’s significant about this recognition is that it demonstrates our unstinting commitment to quality improvement. We are one of 66 facilities nationwide and we are the only facility in New York State to be recognized for our voluntary commitment to quality, by the American Health Care Association (AHCA) and National Center for Assisted Living (NCAL), a leading industry association for long-term and post-acute care that aims to set national benchmarks for quality in senior care. In addition, we have received the ACHA/NCAL 2018 Bronze Quality Award. Willow Towers one of only three facilities in Westchester County and one of only 38 facilities in New York State to be recognized by ACHA/NCAL with a quality award. We’re proud to serve as a model assisted living facility! Of course, we measure our success more by the lives we touch than the ratings on a scale. The recognition is an affirmation that our approach to providing great care and quality of life for our residents is working.

Pricing for Willow Towers

$7,100/mo

Estimated starting prices by room type

  • Private Room$7,100/mo
  • Studio$7,280/mo
  • One Bedroom$8,900/mo

Your monthly costs at Willow Towers will vary depending on room type and the level of care needed. Click the button above to connect with your CareScout Local Advisor for more accurate pricing.

Wondering if home care might be a better fit?

Sometimes staying at home with personalized care can be the better choice. Compare home care and assisted living options to see what fits your needs.

Reviews for Willow Towers

9.8

CareScout Community Score

Based on CareScout’s proprietary scoring.

About CareScout Community Score

9.8

CareScout Community Score

Based on CareScout’s proprietary scoring.

The CareScout Community Score is calculated using our proprietary rating system, created to help families make well-informed choices about senior living options. This score is determined using a comprehensive set of criteria, including sentiment analysis of online ratings and reviews, user-submitted feedback on CareScout.com, completeness of the community profile, input from employees and local advisors, a community's contracted status with CareScout, and the frequency of visits to the community's website and location. Communities can earn a maximum score of 10.

What families are saying

We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.

The reviews for Willow Towers present a mixed picture, with many praising the facility for its caring staff, engaging activities, and clean environment, while a few express serious concerns. Positive feedback highlights the dedication of staff members like Micki Buchanan and the Executive Director Nora O'Brien, who are commended for their attentive care and efforts to make residents feel important. The Phoenix Program, specifically for residents with Alzheimer's and dementia, receives accolades for providing a safe and interactive environment. Many reviewers appreciate the facility's cleanliness, the variety of activities offered, and the respectful treatment of residents. The location, overlooking the water, and the beautiful courtyard are also noted as positives. However, one review raises alarming issues about the care quality, alleging neglect and mistreatment of residents, urging families to be vigilant about their loved ones' conditions. Despite this, other reviews consistently describe the staff as competent, kind, and supportive, with a strong emphasis on personalized care and maintaining a friendly atmosphere. The facility is described as expensive, but many feel it offers good value for the level of care provided. Overall, while most reviews are positive, highlighting a supportive and engaging environment, the negative review suggests that experiences may vary, and potential residents and their families should conduct thorough research and visits.

  • Activities
  • Care services
  • Cleanliness
  • Facilities
  • Dining services
  • Resident satisfaction
  • Staff
  • Value

Reviews left on CareScout

Overall rating

5.0 (1 review)

Katie

March 2026

Due to my grandmother's health concerns, we moved her into Willow Towers in order to ensure she was in a safe and controlled environment. Every time I visit her, I am astounded at how much the staff cares about her and how they have made this transition as easy as possible. I can tell that my grandmother is relaxed around her care team and they have always been attentive to her and any health concerns that come up while she has lived with them. From walking into the building to my grandmother's room I am surrounded by friendly faces and an impeccably maintained building. I could not recommend Willow Towers enough!

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Care offered at Willow Towers

  • Assisted Living

Care services

  • Medication management
  • 24-hour supervision
  • Activities of daily living assistance
  • Assistance with bathing
  • Assistance with dressing
  • Assistance with transfers

Care services at Willow Towers

  • Medication management
  • 24-hour supervision
  • Activities of daily living assistance
  • Assistance with bathing
  • Assistance with dressing
  • Assistance with transfers
  • Caregivers languages spokenEnglish
  • Diabetes care
  • Incontinence care
  • Non-ambulatory care
  • 24-hour call system
  • 12-16 hour nursing
  • Wheelchair accessible

Amenities Willow Towers

  • Climate control
  • Wi-Fi and internet access
  • Furnished
  • Telephone in room
  • Private bathroom
  • Kitchenette
  • Cable TV
  • Library
  • Arts room
  • Business room

Amenities Willow Towers

  • Climate control
  • Wi-Fi and internet access
  • Furnished
  • Telephone in room
  • Private bathroom
  • Kitchenette
  • Cable TV
  • Library
  • Arts room
  • Business room
  • Emergency alert system
  • Outdoor common space
  • Outdoor programs
  • Transportation and parking
  • Walking paths
  • Barber / salon
  • Activity room
  • Fitness room
  • Garden
  • Resident run activities
  • Movie nights
  • Music program
  • Movie room
  • Scheduled daily activities
  • Game room
  • Spa / sauna / wellness room
  • Pet-friendlyMedium dogs, Cats
  • Faith BasedDevotional activities offsite
  • Move in coordination
  • Concierge
  • Laundry
  • Housekeeping
  • Family support services
  • Diabetes diet
  • Gluten free
  • All day dining
  • Professional chef
  • Allergy sensitive
  • Restaurant style dining
  • Dining room

Ask a local senior living advisor a question

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Carol Katz and Dina Frauwirth
Carol Katz and Dina Frauwirth

New Rochelle CareScout Advisor

  • 4.9 average rating
  • 20+ years of experience
  • 9859+ families helped

Senior living tools

CareScout Neighborhood Insights for New Rochelle, NY (10805)

Discover crucial neighborhood insights from reputable sources like census.gov and epa.gov. Remember, this data offers a general overview of the area and might not reflect the area immediately surrounding the property.

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CareScout is not affiliated with the owner or operator(s) of Willow Towers. The information above has not been verified or approved by the owner or operator. For exact details, connect to a CareScout Local Advisor in New Rochelle by calling (855) 866-7661. There is no cost for this service. We are compensated by the community you select.

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