Robbin
February 2024
Unfriendly staff cold food dirty not clean. No respect to visitors.
3132 State Route 21 South, Canandaigua, NY 14424 ·
Horizons is an Assisted Living community in the Canandaigua area. Costs for this community start at $3,625/mo, which is lower than the cost of care in the Canandaigua area of $4,185/mo.
Horizons is an assisted living community located near Rochester in the town of Canandaigua, NY. The average cost of around $4,200 per month includes a private or semi-private living space, a personal plan of care, and conveniences like housekeeping and laundry, dining services, maintenance, and scheduled transportation. This cost is just below the average of $4,396 for assisted living in the Rochester area. Residents enjoy the company and services of friendly caregivers who assist them with activities of daily living (ADLs) such as bathing, grooming, dressing, medication management, and other personal care services. The property has 24-hour security, there's staff on duty around the clock, transportation is provided to healthcare and other appointments, and there is an alert system throughout the residence as well as excellent hospitals and clinics nearby in case of emergency.
The culinary team at this assisted living community, working with a registered dietician, prepares and serves three healthy, delicious meals daily. Meals are served in a comfortable dining room and there is also an evening snack available. Featured amenities include barber and beautician services, an activities room for games and hobbies, a wonderful sunroom, and outdoor spaces including walking paths, flower gardens, and a gazebo for enjoying the property's country setting. Available activities include game and movie nights, exercise classes, arts and crafts, religious services, and group outings to local points of interest. Guests are welcome, and there are support services for family members who are encouraged to participate in the care of their loved ones. Horizons assisted living community has a staff who enjoys providing the security and compassionate care their residents need in order to enjoy an independent and rewarding retirement lifestyle.
Pricing starts from
$3,625/mo
Your monthly costs at Horizons will vary depending on room type and the level of care needed. Click the button above to connect with your CareScout Local Advisor for more accurate pricing.
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What families are saying
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Horizons is an assisted living facility in Canandaigua, New York, with mixed reviews. Many residents and their families appreciate the caring and professional staff, who are responsive to concerns and provide consistent care. The facility is described as clean and well-maintained, offering a variety of activities and services, including in-house medical visits, hair care, and modified diets for those with dietary restrictions. Residents enjoy a sense of community, making friends and participating in activities. The facility also has a cat for residents to interact with, adding to the friendly atmosphere. However, some reviews highlight significant issues. One family reported that their loved one was asked to leave after a fall, despite prior assurances that the facility could accommodate his needs. Another review mentioned high costs and a lack of apartment-style living options. Communication issues were also noted, with delayed responses to inquiries and a lack of follow-up on tour requests. Some reviewers felt misled by initial promises, leading to disappointment when expectations were not met. Overall, while many find Horizons to be a supportive and engaging environment, others have experienced challenges related to communication, cost, and care continuity.
Overall rating
2.3 (3 reviews)
Robbin
February 2024
Unfriendly staff cold food dirty not clean. No respect to visitors.
Victoria
January 2022
Please don’t send any loved ones to Horizons assisted living facility in Cananadaigua! They will promise you the world only to kick your loved one out after 5 months. They did a full evaluation of my dad prior to accepting him, and had a report from a rehab center. Also I was very transparent with them about all his issues. They said no problem, we can work with him. This past Sunday after my dad fell and was sent to the hospital, the director had a nurse call me and say they refuse to let him back in. I understand places are short staffed, I get that but don’t let us think it’s going to be a great place for him, where he will he taken care of, only to treat him this way.
Phelps Greene
August 2019
Great staff!
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Canandaigua CareScout Advisor
Discover crucial neighborhood insights from reputable sources like census.gov and epa.gov. Remember, this data offers a general overview of the area and might not reflect the area immediately surrounding the property.
44% of population is 50+ years old, 22% is 65+ years old
The poverty rate is 4% lower for this region compared to the New York state average, which is 13%
1% of population identify themselves as Asian, 3% as Hispanic, 95% as White, and 2% as Black
CareScout is not affiliated with the owner or operator(s) of Horizons. The information above has not been verified or approved by the owner or operator. For exact details, connect to a CareScout Local Advisor in Canandaigua by calling (855) 866-7661. There is no cost for this service. We are compensated by the community you select.
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