Stacee
October 2022
Extremely dissatisfied with the level of competency of this facility, customer service up to the corporate level, and follow through of their own business practices or claims. My grandmother became a resident of this facility and after falling 4 times, needed hospitalization and outside therapy services. She is no longer welcome back at Cedarhurst. To me, this means that either in 10.5 days time, my grandmother has significantly regressed past the maximum level of care, or her evaluation should have never allowed her to be accepted as a resident in the first place. The latter of which is more likely true. This company claims to have a 60 day money back guarantee. After 10 days in this facility and just over a month past her move in date, local offices have finally returned calls and denied our refund request. It has been less than 60 days since she moved in and now she is not allowed back. We’re still waiting on a returned call from corporate. If you're looking for a care facility that follows through in all their claims of care, service, and best practices then this is not the place for you.
