Allegra
November 2022
My mother has been a resident of Watercrest for 1 1/2 years. It's a beautiful facility with great hospitality. There are concerns that could take the rating down lower because she pays over $4K to stay here and she is not receiving that level of service. 1. The caregivers lose my mother's clothing items such as bras, and socks. 2. Towels and washcloths are missing and never folded neatly. 3. The caregivers continue to put the same outfit on my mom multiple times a week when she has plenty of clothes. 4. She has plenty of hangers for each pair of pants and shirts but 3 pairs of pants are hung up on 1 hanger. 5. Clothes can be found on the floor of the closet. 6. Clean laundry balled up in a chair or thrown over a chair instead of properly folded or hung up. 7. Sheets and mattress pads are balled up on the top shelf in the closet instead of properly folded. 8. The bed is poorly made up. 9. Bathroom and kitchen areas are not thoroughly cleaned. 10. The carpet only gets vacuumed when I vacuum it. 11. The carpet has been cleaned 3 or 4 times. It gets messy because she is in an electric wheelchair. 12. The caregivers have broken her desk when they move the power chair and keep bumping into her desk. 13. The room gets dusted when I dust. 14. There are always other resident's shirts, pants, and socks in my mother's laundry. 15. The trashbags are very cheap and flimsy. 16. Caregivers are not wearing face masks around the residents. 17. When my mother is not receiving occupational therapy, she does not get showers. She will go weeks/months without taking a shower. Instead, she gets wiped down in the bed. Resident's Complaint 18. The caregivers leave their dirty gloves behind, on the kitchen counter, or on the floor. 19. The caregivers sometimes can take an hour or more to answer calls not knowing if the call is a life or death situation. 20. She is not being bathed properly when she does not get a shower.
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