What families are saying
We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.
Reviews of Fox Knoll Village are generally positive, particularly regarding staff, cleanliness, safety, affordability, and quality of care. Families frequently describe employees as friendly, compassionate, attentive, responsive, and accommodating. Residents and visitors also appreciate the welcoming atmosphere, helpful housekeeping, good communication during emergencies, and respectful treatment of older adults. Many reviewers praise the food, spacious apartments, laundry facilities, river views, transportation, chapel, and range of activities, including games, outings, religious services, entertainment, and social events. The community is often viewed as a good value, especially compared with other senior living options.
Several families report that their loved ones are happy, socially engaged, and receiving excellent care in independent living, assisted living, or memory care. The smaller memory care unit and favorable staff-to-resident ratio were viewed positively by some reviewers. The faith-based, hospital-connected setting also reassured families who valued medical support and spiritual services.
However, the community may not suit every resident. Some reviewers found the facility dated, dark, or institutional, with old carpeting, dirty or damaged blinds, unclean windows, occasional unpleasant odors, and limited modernization. The large campus and multiple buildings require substantial walking, elevators, or use of connecting corridors, which may be difficult for residents with mobility or cognitive challenges. Memory care was criticized by some for limited outdoor access, insufficient activities, and possibly inadequate staffing. One family felt the facility lacked experience supporting dementia-related behaviors.
Other concerns included inconsistent management communication, a missed tour appointment, aggressive follow-up, limited activity variety, and disappointing response during a resident’s hospitalization. Overall, Fox Knoll is regarded as caring, clean, affordable, and well staffed, but prospective families should carefully assess dementia services, accessibility, building condition, and management responsiveness.
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