What families are saying
We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.
Reviews of New Perspective Carlson Parkway/Minnetonka are sharply mixed. Many residents, families, employees, and visitors praise the attractive, recently renovated building, cleanliness, spacious common areas, pleasant atmosphere, and welcoming “family-like” culture. Positive comments frequently mention caring, professional staff, supportive management, engaging activities, good food, beautiful patios, and residents’ happiness. Several families say their loved ones feel safe, socially connected, and well cared for, particularly in memory care. Employees also describe positive teamwork and approachable management.
However, numerous detailed reviews report serious and recurring concerns, especially for residents requiring substantial assistance. Complaints include inadequate staffing, delayed or unanswered call pendants, missed showers, poor bathing, dressing, dental, and nail care, dirty rooms and bathrooms, inconsistent medication or laundry support, and staff who were rude, rough, inattentive, or insufficiently trained. Some reviewers allege residents were left waiting for toileting help, meals, or basic assistance, while others describe neglect, verbal mistreatment, or inadequate supervision in memory care. Several families ultimately moved relatives elsewhere and said care improved substantially.
Food and dining feedback is inconsistent. Some reviewers praise meals, while others report cold or delayed food, limited fresh ingredients, disorganized service, and absent kitchen staff on weekends. Communication and leadership are also frequent concerns, including unanswered calls, defensive or unresponsive administrators, unresolved complaints, and discrepancies between tour promises and actual services or costs. High nonrefundable fees, unclear pricing, staffing transitions, and possible understaffing are additional criticisms.
Overall, reviewers agree the community is visually appealing and can provide a positive experience, but experiences vary significantly by time period, staffing, management, and level of care required. Prospective families are advised to verify costs, services, staffing, and care plans in writing and make unannounced visits.