What families are saying
We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.
Reviews of Cedarbrook Memory Care are overwhelmingly positive, emphasizing its home-like, clean, secure, and welcoming environment. Families frequently praise the compassionate, respectful, and well-trained staff, including 24-hour nursing support, strong communication, and genuine concern for residents and families. Many reviewers say staff treat residents like family, provide dignified dementia care, and respond effectively to changing needs, falls, medical appointments, special diets, and hospice services. Several families were especially grateful for the facility’s support during end-of-life care and its collaboration with hospice providers.
Residents appear to benefit from varied activities, including music, games, crafts, bingo, exercise, worship, outings, and social programs. Reviewers also commend the food, snacks, dining areas, outdoor spaces, cleanliness, décor, and bright, resort-like atmosphere. Cedarbrook’s dedicated memory-care setting, safety measures, pandemic precautions, family communication, respite and day-care programs, and willingness to accommodate personal furnishings and pets were additional strengths. Some families appreciated stable pricing and assistance with medical services and medications.
More critical reviews mention that rooms can be small, shared, or less attractive than competing facilities; many rooms lack private showers, requiring residents to use communal bathing areas. A few reviewers disliked the pharmacy requirement, meal preparation for residents needing food cut up, sparse outdoor areas, or the facility’s fit for higher-functioning residents. One visitor felt residents appeared isolated, while another reported serious concerns about falls, supervision, and missing clothing. Overall, most reviewers describe Cedarbrook as a caring, professional, attractive community and recommend it highly, while advising families to assess individual care needs, room arrangements, dining, medication policies, and supervision practices during a tour.