What families are saying
We’ve gathered and summarized real family reviews from across the internet for you. Contact a CareScout representative for details.
Reviews of The Westmore Senior Living are generally positive, highlighting its attractive, clean, well-maintained facility and welcoming atmosphere. Residents, families, visitors, and professionals frequently praise the friendly, compassionate, and helpful staff, particularly executive leaders, nurses, activity personnel, and sales staff. Many describe the community as feeling like home and appreciate the strong sense of family, resident engagement, and responsiveness. Activities are a major strength, with exercise classes, games, entertainment, outings, holiday events, happy hours, and religious programs offered regularly. Families also value on-site therapy, multiple levels of care, attractive common areas, dining facilities, salons, chapels, courtyards, and convenient locations.
Food reviews are mixed. Numerous reviewers describe meals as delicious and dining areas as impressive, while others report inconsistent quality, cold meals, incomplete orders, and slow service. Several reviews commend housekeeping and cleanliness, but others cite unreliable laundry, room cleaning, trash removal, and shower assistance.
The most significant concerns involve assisted living and memory-care consistency. Some families report delayed or missed medications, slow responses to emergency calls, inadequate personal-care support, poor communication about hospitalizations and care changes, and insufficient assistance attending activities. Billing and pricing are also recurring concerns, including unexpected fees, changing monthly costs, inadequate itemization, and perceptions that the community is expensive or overpriced. One reviewer considered it competitively priced, while others felt the services did not justify the cost.
High employee and leadership turnover has reportedly affected continuity, dining, transportation, and service quality. Accessibility and safety concerns include an out-of-service elevator and fall risks. Overall, The Westmore is widely admired for its appearance, amenities, activities, and many caring employees, but reviewers recommend carefully evaluating care levels, staffing stability, communication practices, additional charges, and service reliability before choosing it.