Michelle
March 2025
My parents moved to the citadel 5 plus years ago. It was a wonderful place then. The people were happy. It was clean, (although the wallpaper, carpet and furniture needed to be replaced). The staff and Executive Director were interactive with the residents and knew their names. The food was great. There were many options to choose from and the portions size was good. There were at least 2 medtechs on each floor along with 4 or more caregivers to take care of the residents each shift. The communication between the Executive Director and the staff was great due to the willingness to listen to one another and work together to make things run smoothly and at its best. The Executive Director knew everyone, but what made him stand out was his willingness to go the extra mile to help others. By others, I mean the residents and the staff. For instance when the kitchen staff was short handed he got in, took orders, cleaned off tables, and did what needed doing. He also would Executive Director worked side by side with care taker helping a resident & empty trash, etc. This Director had good people and leadership skills. Things have changed. There've been 5+ different directors/managers. Concerns from residents, relatives of residents & staff to those in management positions fall on deaf ears. Food options and portions are much smaller. MANGEMENT did away with security guard & trimmed down staff: 1 cook and 2 servers for 100+people, caretakers & medtechs-1 each on bottom floor, 1or2 mdtk & 1or2 caretakers top floor. MEDTECH DUTIES: intake of meds from provider, organize & distribute correct meds to residents, Help caregivers, mandatory paperwork! CAREGIVER DUTIES: Baths, falls, Bathroom help, poop/pee & vomit clean up, take residents back & forth to meals/activities, answer residents call, pickup trash. HEAD NURSE & OPERATIONS MANAGER should recognize the DANGER of UNDERSTAFFING these important positions! I CAN'T recommend the Citadel
