Sid
December 2025
Prices randomly go up. No transparency as to how prices are calculated. Recently changed medication management fee, no 30day notice or how prices calculated. Initially increased price, then said they miscalculated and increased again retroactively, had PCP reduce medications, temporarily reduced back to original level, then randomly retroactively increased to higher level and said cost now includes PRN medications taken at most once a year. Many services added onto service plan are not done but we are being charged. Fee is supposed to include making bed which they never do, housekeeping which is suboptimal and sometimes not at all, food is very institutionalized. When you ask a question about pricing they fail to provide clear answers and threaten to kick out if you don't like it. Many elderly especially with memory issues would rather stay at familiar location even if suboptimal; therefore, recommend look very hard at all options before moving in loved one.
